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Certification

CompTIA A+ Certified

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Work Experience

• Food Lion

  2008-2019

  • Experience in a direct customer service environment (Service Center Associate)
  • Hiring, training, and managing ~25 direct report in the Front End department (Customer Service Manager)
  • Managing inventory and coordinated business activities with external vendors (Direct Store Delivery Receiver)
  • Handling documentation and records retention (All of the above roles)

• Cengage

  2019-Present

  • Providing support for external customers in the use of our online homework platforms (MindTap, WebAssign, etc.)
  • Troubleshooting browser and system setting issues
  • Assisting with the integration of our platforms into third-party Learning Management Systems (Blackboard, Cavnas, etc.)
  • Using system logs to identify issues with grade sync between our platforms and customer LMSs
  • Identifying and sending bugs and other product issues to development

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Technical Proficiencies

• HTML/CSS
• Operating Systems
  • Windows
  • MacOS
  • Linux
  • iOS
  • Android
• Microsoft Office Suite
• Moderate Java programming

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